Formosa Plastics

Dedication to Quality

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Our Quality Policy

“Formosa Plastics Corporation, U.S.A. is committed to achieving customer satisfaction and performance excellence.

Through leadership and teamwork, we make continual and timely improvements, focusing on meeting customer needs and the industry’s highest standards.

We achieve consistent quality performance by clear documentation of our systems and procedures, through ongoing training, and from a sense of pride and ownership, at all levels of the organization.

As a result, we will continue to deliver quality products and services to increase our customers’ trust and satisfaction.”

ISO Quality Management Systems

Many of Formosa’s operational processes and procedures are registered to the internationally recognized ISO 9001 quality management system. The ISO 9000 group of standards comprises a set of up to 20 rules governing quality management system (QMS) to ensure that we:

  • Produce, and will continue to produce, the products that our customers require in the quantities and to the quality standards they request;
  • That we deliver those products when the customers need them;
  • That we take timely corrective action to resolve any complaints which our customers may have, or any faults or problems in the QMS as a whole;
  • That our systems and procedures have been established so that our customers may continue to rely on the same standards of service from us;
  • That we undertake periodic reviews of those systems and procedures to evaluate and implement improvements in them.
  • We became the first chemical company in the United States to achieve ISO registration for a water treatment plant.
  • As a continuation of our commitment to the environment, Formosa became one of the first chemical companies in the United States to have all of its production operations certified to the ISO 14001 environmental management systems standard.

ISO 14001 Registration

In 1996 Formosa became one of the first U.S. chemical companies to have all of its operations registered to the ISO 14001 standard for environmental management systems.

ISO 14001 is a voluntary standard developed by the International Standards Organization (ISO), which develops and promotes international standards to encourage trade through the uniformity of accepted practice.

The ISO 14001:2006 standard applies to all companies of all types and sizes and requires them to have a basic set of components within their environmental management systems. These core components include management commitment, a defined organization with sufficient resources and an environmental policy. ISO 14001 also requires an environmental impacts evaluation, the establishment of objectives and targets and a mechanism to implement those objectives. Appropriate training, effective communication, and management system auditing are also part of the ISO system. These elements are considered to be the minimum requirements, a foundation from which a company can build an effective environmental management system.

While the ISO standard is “voluntary,” its acceptance as a condition for doing business is likely to follow the success of its predecessor, the ISO 9000 standard. Although this was a significant achievement back in 1996, the hard work continues. Each of our chemical manufacturing subsidiaries is audited every six months to ensure conformance to ISO requirements. A full re-certification audit is performed every three years.

Full and early ISO 14001 certification is a clear indication that the corporation has taken an environmental leadership position in the chemical industry.

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